Client Overview

A multi-channel e-commerce business operating through their own website and Amazon marketplace presence was struggling with high operational costs and suboptimal performance in their online retail management.

Challenge

The client was paying significant fees to multiple agencies for basic e-commerce management services, resulting in:

• Inflated operational costs cutting into profit margins
• Fragmented management approach across different platforms
• Limited dedicated attention to their specific business needs
• Lack of scalability in their e-commerce operations

Solution Implementation

Emerald Ocean Ltd approached this challenge with our unique combination of e-commerce expertise and HR capabilities:

Strategic Assessment

• Conducted a comprehensive cost analysis of existing agency relationships
• Evaluated the actual workload and skill requirements
• Identified opportunities for operational consolidation

HR-Driven Solution

Leveraging our specialized HR department, we:

• Recruited three full-time, dedicated e-commerce professionals
• Implemented a thorough vetting process to ensure quality and expertise
• Created a customized training program aligned with the client’s specific needs

Operational Integration

• Established direct management of website and Amazon marketplace presence
• Implemented streamlined workflows and communication channels
• Created standardized operating procedures for consistent performance

Results

Cost Savings

• Reduced monthly management costs by eliminating expensive agency fees
• Achieved better results through dedicated, full-time staff at a fraction of the cost
• Improved ROI on e-commerce management spending

Operational Improvements

• Enhanced platform consistency across all sales channels
• Increased response time to market changes and customer needs
• Better inventory management and listing optimization
• Improved customer service and engagement

Long-term Benefits

• Scalable in-house team capable of growing with the business
• Direct control over e-commerce operations
• Consistent brand voice across all platforms
• Enhanced ability to implement strategic changes quickly

Key Takeaways

This case demonstrates how Emerald Ocean Ltd’s unique approach to e-commerce management, combined with our HR expertise, can transform traditional agency relationships into more efficient, cost-effective operations. By leveraging our HR capabilities to build dedicated teams, we provide clients with superior e-commerce management solutions that deliver both immediate cost savings and long-term operational benefits.